Jobs Description

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm’s/client’s expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm’s code of ethics and business conduct.
JOB PURPOSE

A ServiceNow developer is responsible for creating and maintaining the ServiceNow workflows for PwC Africa, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting and implementing baseline and custom workflows to enhance internal business processes.

A. JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

Develop workflows and scripts to personalize existing ServiceNow applications to automate and improve business processes

Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Solve complex problems in an agile environment

Strong focus on code quality and reusability

Partner with Product Managers and clients to identify, document and evaluate product requirements and roadmaps

Work with Product Managers to collect and understand quantitative product data and metrics to understand product performance

Provide product support when needed, and generate hypothesis on possible product problems

Create, maintain and update product information, and act as an expert internally and externally

Understand users and identify who they are and what their needs are based on evidence

Manage and execute formalised Product testing as part of the delivery cycle

Communicate effectively across organisational, technical and political boundaries, understanding the context

Train and guide junior developers

Document Standard Operating Procedures

B. PERSON PROFILE

MINIMUM QUALIFICATIONS EXPERIENCE

KEY KNOWLEDGE & SKILLS

BCom Degree or similar

A minimum of 2 to 3 Years of working experience with ServiceNow modules

A minimum of 2 years experience with ServiceNow app development.

Basic level understanding of ServiceNow Platform and its capabilities

Ability to understand and create complex workflows and subflows

Understand the business needs and the needs to standardize processes and build this into the design

Ability to transform customer requirements into a high-level (architectural) solution or supporting model.

Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML

Familiar with Scrum and Agile way of working and developments. Being able to lead small project teams is a plus.

DEFINITIONS

1. JOB PURPOSE

Why the post created was or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.

2. PRINCIPAL ACCOUNTABILITIES (KPA’S)

For which aspects are you responsible?

Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.

3.DIMENSIONS (FINANCIAL)

Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.

4. STAFF (PEOPLE MEASURES)

Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.

5. ORGANOGRAM

Attach a chart of the Division/Department and circle your position.

6. MINIMUM QUALIFICATIONS AND EXPERIENCE

Minimum requirements to be successful in the position. Practical experience.

7. KEY KNOWLEDGE AND SKILLS

Professional/Technical Skills/Management Skills.

Education(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred: